1. Information We Collect
When you use FlatSearch, we collect the following types of information:
- Account Information: Your email address and name provided during authentication through your sign-in provider.
- Usage Data: API request metadata, such as timestamps, search endpoints accessed, and IP addresses to enforce rate limits and billing.
- Sample Requests: If you request a sample report, the name, work email and company you enter, and the brands, territory and notes you give us.
2. What’s in Our Reports
Reports contain business information that companies publish about themselves: company names, websites, main phone lines, general email addresses, business addresses, and the brands and services they list. We do not put named individuals’ contact details or personal email addresses in reports.
3. How We Use Your Information
We use your data solely for the following purposes:
- To authenticate your access to the Service.
- To bill you accurately based on your API usage.
- To prevent fraud, abuse, and enforce our Acceptable Use Policy.
- To analyze service performance and improve infrastructure.
- To prepare and send sample reports you request, and to follow up with you about them.
4. Zero-Training Guarantee
We do not use your search queries, extracted content, or API payload data to train foundation AI models. Your data is your own. We process queries to deliver your requested results. Some results are temporarily cached; account and billing information follow the retention policy below.
5. Third-Party Processors
We utilize industry-standard third-party processors to run the Service safely:
- Payment processing: Our payment provider handles billing and credit card processing. We never see or store your full credit card number.
- Service protection: Providers help deliver the website securely and protect against abuse.
- Account storage: Providers store account and usage information needed to operate the Service.
- Email delivery: A provider delivers email notifications about sample requests to our team.
6. Data Retention
We retain account information and billing metadata for as long as your account is active. Raw API request logs are periodically purged. If you wish to delete your account and associated data, please contact us.
7. Contact Us
For any privacy-related inquiries or data deletion requests, please contact [email protected].