Refund & Dispute Policy

1. Reports

• The free sample costs nothing and commits you to nothing.
• Each paid report is quoted and agreed before work starts.
• If a row in a delivered report is wrong (a phone number, an address, or a brand answer that its quoted source does not support), email [email protected] and we will correct it at no charge.
• Once work on a paid report has started, its fee is not refundable.

2. API Credits and Plans: Strict No-Refund Policy

Due to the nature of our Service, providing API access incurs irreversible compute and infrastructure costs. Therefore, all API sales, including prepaid API credits, top-ups, and subscription plans, are strictly final and non-refundable.

By purchasing credits or subscribing to a plan, you acknowledge and agree that you waive your right to a refund.

3. Special Circumstances

We recognize that extraordinary circumstances can occur. We may, at our sole and absolute discretion, issue a refund or account credit only under the following conditions:

• A verifiable duplicate charge occurred due to a technical error on our platform.
• A severe, prolonged platform outage prevented the delivery of the Service, and no usage was recorded on the purchased credits.

To request a review for a special circumstance, you must email [email protected] within 7 days of the charge. We do not guarantee that a refund will be granted.

4. Anti-Dispute and Chargeback Clause

Mandatory Communication: You agree that before initiating a chargeback or dispute with your bank, credit card company, or payment provider, you will first contact our support team at [email protected] to attempt to resolve the issue amicably.

5. Balance Expiration

Prepaid balances generally do not expire while your account remains active. However, if your account is completely inactive (no API calls, no logins) for a continuous period of 12 months, we reserve the right to forfeit the remaining balance to cover maintenance costs.